Our privacy policy
Agreement of terms
This Privacy Policy explains how APTEC (“the Company”, “we”, “us”, or “our”), a business registered in Mauritius, collects, uses, stores, and protects personal data of individuals (“you”, “your”) who engage our services. By using our website, contacting us, or requesting our assistance, you consent to the practices described in this Policy.
About us
We provide professional assistance to foreigners looking to invest, work, or retire in Mauritius. Our services include preparing and submitting applications to Mauritian authorities for Occupation and Residence Permits, following up on applications, and providing corporate management services to established businesses in Mauritius.
We are committed to protecting your personal data and complying with applicable data protection laws in Mauritius and international best practices.
Personal data we collect
We collect and process the following categories of personal data:
• Identification Data: Name, Surname, Date of Birth, Nationality
• Contact Details: Email Address, Phone Number, Residential Address
• Identity Documents: Passport, National ID, Birth Certificate, Marriage Certificate, or other documents required by authorities
• Financial Information: Bank Details, Proof of Funds, Tax Account Number
• Application Data: Information needed to submit applications to relevant Mauritian Authorities
We collect only the data necessary for the performance of our services.
How we collect personal data
We collect personal data through:
• Forms completed by you (physical or digital)
• Website forms submitted through our online platform
• Newsletter sign-ups
• Email communication
• WhatsApp messages or documents shared through WhatsApp
• Direct submission of documents required for residence or corporate service
Purpose of data collection
Your personal data is collected and processed for the following purposes:
• To provide relocation assistance, including preparing and submitting residence, work, and investment permit applications
• To follow up with Mauritian authorities until permits are approved or issued
• To provide corporate management and administrative services
• To communicate with you regarding your application or business matters
• To comply with legal and regulatory requirements
• To manage billing, payments, and accounting records
• To send updates or information when you sign up for newsletters (optional)
Sharing of personal data
We may share your personal data with trusted third parties strictly when necessary and for legitimate purposes:
• Our staff, who require the information to deliver the services you requested
• Service providers, such as IT providers, document processing partners, or software tools
• Business partners involved in delivering complementary services
• Accountants, for billing and financial management
• Mauritian authorities, such as the Economic Development Board (EDB), Passport and Immigration Office (PIO), MRA, or other government institutions
• Banks, when opening accounts or completing corporate processes upon your instruction
All third parties are expected to process your data securely and only for the intended purpose.
Legal basis for processing
We process your personal data based on:
• Your consent, when you choose to provide information
• Contractual necessity, when processing is required to deliver services requested by you
• Legal obligations, when required to comply with Mauritian laws and regulations
• Legitimate interests, such as improving our services and ensuring proper communication
Data retention
We retain your personal data only for as long as necessary for the purposes for which it was collected, including:
• Duration of the application process
• Regulatory retention periods required by law
• Business or accounting obligations
• Archiving when needed for legal or administrative reference
Once data is no longer required, it is securely deleted
Data security
We take appropriate administrative, technical, and organisational measures to protect your data from:
• Loss
• Misuse
• Unauthorised Access
• Alteration or Disclosure
While we take all reasonable precautions, no method of transmission or storage is 100% secure. However, we continuously improve our security processes to safeguard your data.
International data transfers
As part of our services, some personal data may be transferred outside Mauritius (e.g., to cloud service providers).
When such transfers occur, we ensure an adequate level of protection in line with international standards.
Your rights
Subject to applicable laws, you may have the right to:
• Access your personal data
• Request corrections or updates
• Withdraw consent (where processing is based on consent)
• Request deletion of your data when no longer necessary
• Restrict or object to certain processing activities
• Request a copy of your data in a portable format
To exercise these rights, contact us at: info@aptec.mu
Updates to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date. You are encouraged to review the Policy periodically.
Contact
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
info@aptec.mu
Royal Road Pointe aux Canonniers
